Privacy Policy

  • General Background
    This Privacy Policy is applicable to this web site (this “Site”) provided by Mobexx Ltd, (“Mobexx”). Use of the Site is governed generally by Mobexx Ltd Terms and Conditions, which is incorporated herein by reference and in its entirety. Use of the Site and the provisions set forth herein (“Privacy Policy”) apply to all visitors to or users of the Site (hereinafter, collectively referred to as a “User” or “Users”). By accessing this Site, User acknowledges acceptance of the Mobexx Terms and Conditions and acknowledges applicability of this Privacy Policy to such use. Mobexx believes that information security and privacy is an important part of its commitment to its customers. Mobexx, along with its subsidiaries and affiliates, hereby provide the following information to inform Users of how their personal information is collected, used, disseminated, and protected. This policy also incorporates the requirements of the General Data Protection Regulation (GDPR), which governs all data collected and stored by Mobexx that is related to European Union (EU) residents. See below for details.
  • General Privacy and Security
    User should understand that privacy cannot be guaranteed on wireless systems and User should take any and all necessary efforts and precautions to protect their own personal information when communicating in such environments. With respect to other voice communications, Mobexx, in conjunction with employee training, quality control, and the general provision of its programmes, products, and services, may monitor and/or electronically record any conversations in audio or written format with call centre representatives or other Mobexx employees or contractors. Mobexx maintains a variety of physical, electronic, and procedural safeguards to protect information about Users that Users may knowingly or unknowingly provide when accessing the Site or using Mobexx’s programs, products, or services. For example, Mobexx take a variety of steps to protect against unauthorized access to its systems that store and process information – such as policies limiting access to those systems to authorized personnel only. When a User accesses specific programs, products, or services through the Site (other than general information web pages that are freely and publicly accessible to anyone), Mobexx uses the Secure Sockets Layer (SSL) protocol for the transmission of the information from the User to us. Also, Mobexx uses encryption technologies to protect User’s account information. Users should keep their user names, passwords, and other information necessary for accessing private portions of the Site safe and confidential to protect against unauthorized access to a User’s account information and services. A User must also choose passwords that others will not guess easily.
  • Personal, Non-Public and Private Information
    Personal information for the purposes of this Privacy Policy means information that can be used to identify a User personally or is associated with any such information. In the context of this Privacy Policy: o Personal Information is information that is directly associated with a person such as their name, address, telephone number, e-mail address, activities and preferences; o Non-public Information is a subset of personal information, which is sensitive and not publicly available, such as a credit card number, social security number, or bank account information; o Private Information is a subset of non-public information and includes the content of data transmitted through Mobexx’s telematics gateway including, but not limited to, a User’s location data.
  • Personal Information Mobexx Collects
    Mobexx Ltd will be the ‘Controller’ of the personal data a User provides to us. We only collect basic personal data about Users, which does not include any special types of information or location-based information. Mobexx processes and stores only as much data as is required to accomplish given tasks and only that which we clearly communicate we need at the time of collection. This data includes: First Name, Last Name, Company, Phone, Email, Country, Type of Inquiry, Description of Inquiry (optional), Usernames and passwords (created by you for use on our website, Mobexx.co.uk)
  • Personal Information and GDPR Compliance
    A 2018 European privacy law, the General Data Protection Regulation (GDPR), governs all data collected and stored by Mobexx that is related to European Union (EU) residents. The GDPR’s personal information protection rules apply to all companies, government agencies, non-profits, and other organizations that offer goods and services to people in the EU or that collect and analyse data tied to EU residents. Mobexx will comply with the GDPR, ensuring the following:
    Individuals have the right to: Access their personal data, Correct errors in their personal data, Erase their personal data, Object to processing of their personal data.   Mobexx will: Protect personal data using appropriate security, Notify authorities of personal data breaches, Obtain appropriate consents for processing data, Keep records detailing data processing, Provide clear notice of data collection, Outline processing purposes and use cases, Define data retention and deletion policies.
  • Sources Where Mobexx Collects Information
  • Mobexx.co.uk: Multiple pages throughout Mobexx.co.uk request users to input information in order for Mobexx to contact them or subscribe them.
    • Cookies: Mobexx may use cookies to store and track a User’s preferences to personalize the User’s experience when logging into or visiting the Site. A cookie is a message that is sent to the User’s browser from a web server and stored on the device used by the User to access the Site. Most Internet sites use cookies. A User can set the browser preferences of the User’s device to reject all cookies, but then the User will not be able to participate in most customized programs, products, or services, and the User may be required to re-submit personal information each time the Site is accessed. Cookies make a User’s experience easier by saving a User’s preferences and passwords. Mobexx also uses cookies that contain no personal information at all.
    • IP Address: Mobexx may also log IP addresses for the purposes of systems administration. An IP address is a number that is assigned to a User’s computer or other computing device automatically when using the Internet. When a User visits a particular web page on the Site, Mobexx’s servers log the User’s IP address. Mobexx does not link a User’s IP address to personally identifiable information.
  • AgileCRM: Mobexx uses AgileCRM for email campaigns. Personal data is stored in lists in AgileCRM. AgileCRM uses data held in Mobexx’s AgileCRM Database. Mobexx uses AgileCRM to construct and deliver html emails to select contacts in its database. These emails include: Occasional newsletters, Mobexx product offerings, Important Mobexx news items. Each AgileCRM email sent by Mobexx includes an “unsubscribe” option. If a recipient opts to unsubscribe, their information is kept in the Mobexx database, but they will not receive any more AgileCRM emails from Mobexx.
  • TidioChat: Mobexx uses Tidiochat to provide real time webchat on our website.  Chat data and contact details provided during chat is tansferred to and stored in AgileCRM.  TidioChat Privacy Policy can be seen at https://www.tidiochat.com/en/privacy-policy?utm_source=newsletter&utm_campaign=gdpr-compliance-22-05
  • Postfity: Mobexx uses Postfity.com to organize our social media posts on LinkedIn, Twitter, Facebook, Instagram, Google+. Postfity does not store personal data about Mobexx followers/followees, but pushes Mobexx social media posts through our various social media channels: LinkedIn, Facebook, Twitter, Instagram, Google+.  Postfity Privacy Policy can be seen at https://postfity.com/privacy-policy/
  • Storage of Personal Information
    Mobexx stores all data in AgileCRM.com. Data entered by users into the Mobexx.co.uk website is pushed directly to AgileCRM.com. Data collected via business cards or other means during events, by sales calls, by marketing campaigns, and by any other Mobexx lead-generating activities, is inputted by Mobexx employees into our AgileCRM.com database. The AgileCRM.com privacy policies can be seen at: https://www.agilecrm.com/privacy-policy. Mobexx’s website content management platform, WordPress, only stores usernames and passwords that users create themselves, no other data. Mobexx keeps personal data only as long it is needed to fulfill the specific purposes for which it was collected (as outlined in this policy under each data collection source). Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive Mobexx information or you wish to delete your information from our records. See Changing Personal Data Settings below.
  • Use of Personal and Non-Public Information
    Mobexx requests personal data in various locations on our website, Mobexx.co.uk, in order for Users to: Create a user account; Download information including product specification sheets, white papers, or other Mobexx materials; Have a Mobexx representative contact User about specific inquiries; Have a Mobexx representative respond to User support requests. Except as part of the sale of all or substantially all of the assets of Mobexx Ltd, Mobexx will not sell, trade, license, or otherwise disseminate a User’s personal information to any third party without the User’s consent. A User’s Personal and Non-Public Information will only be used internally to Mobexx, its subsidiaries and affiliates, to: (i) deliver the programmes, products, and services as purchased or subscribed to; (ii) understand and meet a User’s needs and preferences; (iii) develop new program, product, and service offerings or enhance existing programme, product, and service offerings; (iv) manage and develop Mobexx’s business and operations; and (v) meet any legal and/or regulatory requirements. Mobexx may use, disclose, sell, trade, license, or otherwise disseminate aggregated data provided that the data is not linked to any specific individual’s Personal or Non-Public Information. Except where Mobexx is required by law, subpoena, or other such legal process, including foreign courts where jurisdiction may be held outside of the United Kingdom’s specific to an individual’s circumstances, when disclosing Personal or Non-Public Information, Mobexx will require any person to whom we provide a User’s personal information under such circumstances to agree to comply with our then-current Privacy Policy; however, Mobexx will have no liability to a User if such person receiving information, as required by law, subpoena, or other such legal process, fails to do so. In such case, User’s recourse will be directly against such person or by pleading to the applicable court, agency, or other entity covered by the law, subpoena, or other such legal process.
  • Use of Private Information
    Except as part of the sale of all or substantially all of the assets of Mobexx Ltd, Mobexx will not sell, trade, license or otherwise disseminate a User’s Private Information. Mobexx shall use commercially reasonable efforts including but not limited to utilizing its proprietary data compression technology to safely transmit and receive a User’s location data through Mobexx’s programs, products, or services. Mobexx shall not store any location data unless requested by the User. Mobexx will not monitor a User’s location at any time. Users should know that all Mobexx programs, products, and services support location transmission technology. If a User is part of an organization and has been issued or is otherwise using an Mobexx mobile device at the request of such organization, the User should consult that organization’s policy on how the User’s location data will be handled or monitored. As provided herein, Mobexx endeavours to use commercially reasonable efforts to safely communicate location, but assume neither responsibility nor liability for a User’s communications of location data to a third party either knowingly, unknowingly, or accidentally. Additionally, should a User let others use the User’s mobile device, for example, or issue such equipment to others, it is the User’s responsibility to inform such other person or entity of the device’s capabilities and the other person or entity’s rights provided under this Privacy Policy.
  • Changing Personal Data Settings
    If you wish to change your personal data settings or request a deletion of your data from Mobexx records, write to [email protected], or
    Mobexx Ltd
    Attn: Compliance
    Unit 21 Blakemere Centre, Chester Road, Sandiway, Cheshire CW8 2EB   UK
  • Policy Updates
    Mobexx reserves the right to update and/or modify this Privacy Policy at any time, should either our practices change or if the law requires changes to it. If at any point Mobexx decides to use personally identifiable information in a manner that is materially different than what was stated at the time it was collected, Mobexx will notify Users via posting on the Site for thirty (30) days before the material change is made to give Users an opportunity to opt out of the proposed use of their personally identifiable information at any time.
  • Mobexx Contact
    If a User has any questions or comments concerning this Privacy Policy as it applies to User’s use of the Site or to User’s use of any other program, product, or service of Mobexx, please contact our compliance department ( [email protected]) or write to us at:
    Mobexx Ltd
    Attn: Compliance
    Unit 21 Blakemere Centre, Chester Road, Sandiway, Cheshire CW8 2EB   UK

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